Management Contacts
Chain of Command
Know who to contact and when to escalate. CAF Management structure from on-site staff to corporate executives.
Quick Contacts
Escalation Ladder
Assistant Property Manager
Kamitia Watson
On-Site Leasing Office
When to Use
First point of contact for all maintenance requests, lease questions, and general issues.
Expected Response
Same day to 48 hours
Property Manager
Jordyn Shedd
On-Site Leasing Office
When to Use
When assistant manager cannot resolve issue, for serious complaints, or lease negotiations.
Expected Response
24-72 hours
CAF Corporate Office
General Inquiries
2601 Network Blvd., Suite 400, Frisco, TX 75034
When to Use
When on-site management has failed to respond or resolve issues after 7+ days.
Expected Response
3-5 business days
Area Vice President
Request through Corporate
CAF Corporate - Frisco, TX
When to Use
Escalate through corporate when property-level management is unresponsive or issues persist.
Expected Response
5-7 business days
Executive Leadership
Brooke Hendry (President) / Chris Faulkner (CEO)
CAF Corporate - Frisco, TX
When to Use
Last resort for serious unresolved issues. Document all previous escalation attempts.
Expected Response
Variable
CAF Executive Team
Area Vice Presidents
One of these AVPs likely oversees DFW properties. Request specific contact through corporate.
- Melody Morgan
- Samantha Bowman
- Brenda Brooks-Hubbard
- Jessica Johns
CAF Management Corporate Office
2601 Network Blvd., Suite 400
Frisco, Texas 75034
Phone: (469) 269-1099
Hours: Monday - Friday, 9am - 5pm
Escalation Best Practices
Document Before You Escalate
Strong documentation strengthens your case at every level.